Some customers get confused when shopping locally at local home centers and at different retails stores on mill labels:
Karen S. of Sioux City, IA wrote:Hello Karen,
I’m looking to carpet 3 bedrooms in my home. I found a great color at a local home center (name omitted) and at another(name omitted), It had the same manufacturer’s name but the pattern names were different. I know it was the same because the color was so unique. Why were the names different and why can’t I find either on your site?
Karen S——
The manufacturers do this so as to give each dealer a unique product to prevent price wars and protect the profit margin of not just the home centers but also of the retail flooring stores that do battle daily with the big box stores in your area. It is understandable from a cost of inventory standpoint of the manufacturers. They use a master inventory number for the product and when an order is placed, simply label it for the ordering stores sample name. It is a common practice and all mills do it. From a consumers standpoint, it hinders comparison shopping. This is referred to as a “Private Label”.
Why can’t you find it on our site? It’s probably there or on one of our price lists, but as the name assigned to our account. Usually, but not always, there is nothing unique about the carpet. Manufacturing specifications of a carpet are limited. With enough specifications and our experience in dealing with carpet, we can usually identify it as one of our products and provide you with a competitive price quote.
I hope I have cleared up some of the confusion and I our staff is available to try indentify the carpet and give you the best deal for your money.
Regards,
Jerry Bryson
ACWG, Inc.
